Client Delivery Director

Job Type:
AED Salary Range:
Salary Description:
Up to £65000 per annum
Commercial Conferences
ESP Recruitment
Job Ref:

A fast growing event technology company that provide on-site data capture solutions to the organisers of conferences, trade shows and other B2B events working with a predominantly blue chip client base seeks a Client Delivery Director. You will be responsible for leading our client delivery team in the successful planning, implementation and delivery of client projects encompassing a mixture of managed service, self service and enterprise accounts. You will also take on responsibility of the on-boarding of clients from our managed services to a new self service product range.

Key Responsibilities

* Attending weekly management meetings and monthly board meetings
* Providing input during weekly product meetings
* Producing relevant department reports to inform these meetings
* Coordinating team performance reviews
* Managing recruitment and training of new team members
* Providing ongoing support to client delivery team
* Controlling department budget and equipment purchases
* Approving project purchase orders and team expenses
* Maintaining processes and standards for client delivery
* Monitoring project GPM to ensure targets are met
* Scheduling team resource and equipment
* Ensuring client satisfaction across all projects
* Keeping user guides and client templates up to date

The successful candidate will have a good understanding of technology and data to lead conversations with non-technical stakeholders, exceptional account management and customer service skills backed up with excellent written and verbal communication skills alongside a understanding of events industry and specialist delivery requirements

Contact Details:
ESP Recruitment
Tel: 020 7299 2960
Contact: Liz Sinclair

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