Delegate Manager (1 Yr Contract)

Job Type:
AED Salary Range:
Salary Description:
£27000 - £29000 per annum
Event Management Agencies
ESP Recruitment
Job Ref:

An exciting opportunity has arisen for a Delegate Manager to join one of the UK's fastest growing event management agencies based in Surrey. This is a one year maternity contract.

The Delegate Manager will create, manage and report on registration data using the Cvent CRM platform whilst managing delegate communications.

Key responsibilities and accountabilities:
Client Management
Support the Client team in the preparation of RFP & Proposals
Attend Client pitch/presentation
Attend Client meetings, calls and reviews

Project Registration/Operational Delivery Management
Delegate Management
Attend all 'kick off' meetings to ensure full understanding of project requirement and delivery timeframes
Plan and produce project timelines and milestones for delegate management using appropriate tools and internal process documents
Ensure time frames for delegate management are specified and agreed with the project manager and external suppliers
Website Management
Must be proficient in the use of Cvent Event Management Software
Excellent attention to detail applied to all areas of website testing
Manage the checking and cleansing of all external data received from clients and/or suppliers
Data Management
Manage all data obtained during the registration process ensuring checking and cleansing regularly throughout the lifecycle of the meeting
Manage and update contact information stored within the CRM database and internal databases
Manage data in a sensitive and careful manor with excellent attention to detail

Manage client expectations with regard format/types of reports and frequency of the provision of reports
Manage and deliver status reports, progress reports & supplier reports as standard
Manage all templates ensuring all in place and have been set up in accordance with client and supplier requirements
Test and sign off all reports
Set up additional reports (as required) during the lifecycle of the meeting
Ensure an understanding of client specific reports required for such purposes as internal auditing, TOV (Transfer of Value) reporting, HCP (Health Care Professional) reporting and data reporting
Finalise all post-event reporting for reconciliation purposes and collation of post-event survey results

Supplier Relationship Management
Manage, Develop and maintain all supplier relationships
Work with suppliers to obtain best prices and best practice throughout all projects
Directly liaise with suppliers to provide data lists for applicable services

Budget reconciliation & finance management
Review and give final sign off to all client budgets ensuring:
Client SLA's are taken into account
Profit maximization
Accurate charging of costs (supplier & expenses) to the budget

Candidates must have Cvent (with a full understanding of 'CVENT Website Registration'), StarCite, Crowdcompass or similar delegate registration/management experience. Competitive salary, bonus and benefits available for the right person.

Contact Details:
ESP Recruitment
Tel: 020 7299 2960
Contact: Diane Carters

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