Senior Travel Manager

Job Type:
AED Salary Range:
Salary Description:
£30000 - £35000 per annum
C & I Agencies, Other Agencies
ESP Recruitment
Job Ref:

A global Event Management Agency seeks a knowledgeable and experienced travel sales consultant for their team. The ideal candidate is one who is used to dealing with the luxury travel market and is looking for an exciting challenge. You will be very hands on, target driven and will be instrumental in driving the growth of the tour operator side of the business through use of their sales skills and product knowledge. You will maximise customer enquiries through using direct contracts/working with preferred partners to provide fantastic service to clients to turn enquiries into profitable sales consistently meeting or exceeding targets. You will also have experience of creating luxury bespoke itineraries and experiences for high end clients. Occasional attendance at supplier and consumer-facing events will be required.

Key Tasks

* Be an effective champion of driving sales and maximising margins with every sale
* Take responsibility for client contact on a booking from start to finish, maintaining regular contact with client throughout duration of trip to ensure total satisfaction and repeat business
* Resolve any client complaints quickly and efficiently
* Sell holidays to clients
* Respond to both telephone and email enquiries in a timely fashion within the guidelines as set by manager
* Use of effective sales/questioning techniques to close the sale, reaching and exceeding sales targets
* Prepare quotes using margins specified by manager
* Study and know all products featured on the website and regularly keep abreast of luxury travel trends
* Pursue all quotes/enquiries to ensure maximum conversions to sales
* Awareness of individual and team targets and work towards these at all times
* Awareness of competitors and liaise with manager/product manager to ensure we are offering competitive pricing at all times
* Maximise profits by using preferred suppliers/partners at all times
* As one of the top professionals in the travel team, you will be expected to attend corporate, member or internal meetings to promote the travel service to existing and prospective members, clients and colleagues
* Represent the company at client events and trade exhibitions in a professional fashion

Key Skills Required

* Understanding of working in a luxury travel environment dealing with VIP/high net worth individuals and their demands
* Target driven and sales focused with proven successful sales track record, consistently beating sales targets and being in the top 10% performers in your company
* Creative flair and ability to tailor make "high touch" luxury travel packages, working directly with airlines, hotels and DMCs with the ability to execute concepts through to completion
* Well-earned and proven reputation for genuinely outstanding excellent customer service
* Knowledge and travel awareness of the main luxury hotel groups
* Knowledge and travel understanding of at least three of the following regions; Europe And Scandinavia/ Australasia/ Americas/ Middle East/ India And Indian Ocean/ Far East

Contact Details:
ESP Recruitment
Tel: 020 7299 2960
Contact: Diane Carters

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