Head of Security Operations Delivery

Our client, a high profile Estate and venue in London with over 4 million visitors per year, is looking for a senior security professional to lead the tactical delivery of security operations. Leading a team of Duty Managers, Supervisors, Security Controllers and Security Officers, the Head of Security Operations Delivery will work with internal departments and external clients, to plan and deliver the security operation 365 days a year. Alongside Security operations, this role will work on providing support and input to the security direction and strategy for this large scale business.

Responsibilities:

* Leadership of the security department, to foster a positive, collaborative, and supportive interdependent team.
* Line management of Security Duty Managers (SDM's), ensuring that the team are effectively led, developed, and perform to the highest standards.
* Managing and maintaining budgeting for the Security department and its suppliers.
* Overseeing contracts to maintain cost effectiveness and efficiency highlighting areas for improvement
* Tender and contract management for all manned guarding services.
* Ensure that the security department, and the security plans are aligned to business objectives and procedures are appropriate, communicated, and active within the business.
* Ensure the venue security operation is planned and executed efficiently, led by the Security Planning Manager, with plans prepared, documented, and shared with all relevant parties.
* Represent the venue security operations to clients and their appointed security leads, and event security providers, from a planning and delivery perspective.
* Attend client meetings to discuss security provisions and recommend solutions to ensure clients are adequately covered.
* Tactical lead for Security and Counter Terrorism.
* Incident and inquiry investigations - Carry out the requirements for the security department as detailed in the Resilience Strategy in handling security incidents, conducting investigations and implementing corrective actions to prevent recurrence.
* Event Control Room senior lead for major events.
* Oversee the forward resourcing requirements for the core team to ensure that key areas of work and priorities are efficiently resourced.
* Investigate all security breaches and report action.
* Management of support contracts, contractor KPI's and standards
* Ensure external security providers hold an Approved Contractor Scheme SIA certificate and insurance cover to provide their services.
* Daily quality control of Event Security business partners.
* Annual audit of manned guarding suppliers.

You must have experience of:

* the security industry, intelligence gathering - candidates must be able to demonstrate prior experience within a similar capacity within a high footfall environment
* Leading large operational teams in large facilities.
* Cost management / revenue opportunities.
* Mentoring / developing teams.
* Able to work across departments collaboratively, and through organisation at all levels.
* Worked in busy, fast paced environments.
* Extensive team leadership, managing people & situations