Client Services Manager

Job Type:
AED Salary Range:
Salary Description:
£50000 - £55000 per annum + bonus
Live Event Production
ESP Recruitment
Job Ref:

A growing event communications and production agency based in London seek an experienced, enthusiastic and high achieving Client Services Manager, working from home in the London/Home counties area to join their team. The ideal candidate for this role will have experience of forging strong new relationships with clients and be responsible for the account management and development of a portfolio of existing clients. You will identify profitable opportunities to the mutual benefit of client and company to drive client retention, renewals, upsells and satisfaction. You will foster and maintain strong, effective relationships with clients and gain an understanding of their business.


* Identify and grow opportunities within territory prospective, researching organisations and individuals to identify a point of contact; attend meetings and networking events when required
* Research the needs of other companies and identify decision makers for purchasing
* Respond to new enquiries from clients, quickly and efficiently, assessing project viability at earliest possible stage and ensure timely decision making
* Identify true key accounts, analyse their business and potential that justifies investing resources
* Pinpoint client/project needs and address them in the most concise way possible
* Client presentations; develop and implement tools, pitch to clients with a confident and assertive attitude
* Set realistic timelines, in-conjunction with other departments, so deadlines can be met
* Manage client activity with CRM tools for maximum efficiency and visibility
* Focus on relationships; build and maintain strong, long-lasting customer relationships; gain trust through communication, expectation setting and completion of planned deliverables
* Develop client relationships beyond meetings, take an active interest in them and understand their behaviours
* Develop new opportunities by exploring additional divisions and disciplines within the clients' business; contact clients to inform them about new developments and products

Key Skills

* Proven working experience as a client services or account manager, sales executive or relevant role
* Proven sales/account management track record
* Consultative sales skills
* Outstanding communication and negotiation skills
* IT fluency
* Creative talent and the ability to solve tough problems
* In-depth knowledge of the events industry
* The ability to handle pressure and meet deadlines
* Time management and planning skills
* Attention to detail
* Excellent presentation skills
* Determined, outgoing, positive, articulate and diplomatic
* Experience of working internationally

Contact Details:
ESP Recruitment
Tel: 020 7299 2960
Contact: Liz Sinclair

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